Collect International Money Transfers

To collect a Western Union transfer, the receiver must provide the MTCN, the sender’s details, and valid identification. For Indian nationals a PAN Card, address proof, and a photograph are required. For foreign nationals, a valid passport, visa, and a photograph must be provided, along with any additional information required for verification.

If the money is ready for payout, the customer can present the MTCN number along with valid ID proof, and the transaction will be processed within a few minutes.

There are no fees or charges for collecting the money, as all transfer charges are paid by the sender.

For security and regulatory reasons, funds are released only to the named beneficiary upon valid identification.

As per RBI guidelines, payments above ₹50000 are made through a crossed cheque, demand draft, or direct credit to the receiver’s bank account, for which a cancelled cheque is required to confirm the account details. On exceptional basis, and subject to due diligence by the agent, this requirement may be waived for foreign nationals holding valid tourist visa.

As per regulatory guidelines, an individual can receive a maximum of 30 remittances in a calendar year (Jan - Dec). In addition, each transaction must not exceed the INR equivalent of USD 2,500 per payout.

Purpose of Remittance: Only for personal use or family maintenance. Prohibited Uses: Business or trade activities, Investments, Property purchase, Commercial activities, Donations to charitable institutions or trusts.

As per the guidelines of the Money Transfer Service Scheme (MTSS) issued by the Reserve Bank of India (RBI), customers in India are permitted only to receive funds. Sending money, whether domestically or internationally, is not allowed through this service.

Only individuals aged 18 years or above are eligible to receive funds under this service. Entities such as firms, companies, trusts, societies, and any other non-individual organizations are not permitted to receive remittances.