Privacy Policy

Last updated: April 2026

1. Who We Are

Scope Forex Pvt. Ltd. ("Scope Forex", "we", "us", "our") is an RBI-licensed Full Fledged Money Changer (FFMC) registered in India, operating from Door No. 91, Shop No. 14 & 14A, Balamurali Theatre Complex, Nerkundram, Poonamallee High Road, Chennai – 600107, Tamil Nadu.

This Privacy Policy explains how we collect, use, store, and protect personal information you provide when you visit our website (www.scopeforex.com), contact us via phone or WhatsApp, or use our services at our branch.

2. Information We Collect

2.1 Information You Provide Directly

When you contact us, use our services, or fill out forms, we may collect:

• Full name and date of birth
• Contact details (phone number, email address, residential address)
• Government-issued photo ID (Passport, Aadhaar, Voter ID, PAN Card)
• Travel documents (visa, flight tickets) required for forex transactions
• Transaction details including currency, amount, and purpose of remittance

2.2 Information Collected Automatically

When you visit our website, we may automatically collect:

• Browser type and version
• Pages visited and time spent on the site
• Referring website or search query
• Device type and operating system
• Approximate geographic location (city/region level)

3. How We Use Your Information

We use the information we collect to:

• Process your foreign currency exchange, remittance, or forex card transactions
• Comply with RBI, FEMA, and KYC/AML (Anti-Money Laundering) regulatory requirements
• Verify your identity as required by law for all forex transactions
• Respond to your enquiries made via phone, WhatsApp, or contact form
• Send rate alerts or promotional updates if you have opted in
• Improve our website experience and services
• Maintain records as required by regulatory authorities

4. Legal Basis for Processing

We collect and process your personal data on the following legal bases:

• Legal obligation: KYC documentation and transaction records are mandatory under RBI guidelines, FEMA 1999, and Prevention of Money Laundering Act (PMLA).
• Contractual necessity: Processing required to complete your forex transaction or remittance service.
• Legitimate interest: Responding to enquiries and improving our services.
• Consent: Marketing communications, where you have explicitly opted in.

5. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

• Regulatory authorities: The Reserve Bank of India, Financial Intelligence Unit (FIU-IND), or other government bodies as required by law.
• Service partners: Western Union, MoneyGram, and RIA for processing inward remittance transactions. These partners have their own privacy policies.
• Technology providers: Website hosting, analytics, and communication platforms necessary to operate our services, under appropriate data processing agreements.
• Legal requirements: When required by a court order, law enforcement request, or other legal process.

6. Data Retention

Transaction records and KYC documents are retained for a minimum of 5 years from the date of the transaction, as mandated by the Prevention of Money Laundering Act (PMLA) and RBI guidelines. Website usage data is retained for up to 12 months.

7. Your Rights

You have the right to:

• Access a copy of the personal data we hold about you
• Request correction of inaccurate or incomplete information
• Withdraw consent for marketing communications at any time
• Lodge a complaint with the relevant data protection authority

Note: We are unable to delete transaction records or KYC data that we are legally required to retain under PMLA and RBI regulations.

8. Cookies

Our website uses essential cookies to ensure the site functions correctly. We may also use analytics cookies (such as Google Analytics) to understand how visitors use our site. You can control cookie settings through your browser preferences. Disabling cookies may affect some site functionality.

9. Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. Our website uses HTTPS encryption for all data transmission. Physical documents are stored securely at our branch premises.

10. Third-Party Links

Our website may contain links to third-party websites (e.g., Google Maps, WhatsApp). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last updated" date at the top of this page will indicate when the policy was most recently revised. Continued use of our website or services after any changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us: